Background Information Services, Inc. invites all clients to participate in the 2005 Client Satisfaction Survey. This short survey will only take 5-10 minutes and gives us the opportunity to keep improving our ability to serve you as effectively as possible. It can be accessed by logging onto our website or clicking on the link below.

http://www.surveymonkey.com/s.asp?u=55405958235

Survey questions range from the ease of use of our website to the importance you place on the different types of services you utilize. It helps us understand how long you expect a background check to take, while at the same time evaluating how well we work with you when we see things on a report you would like us to highlight.

The information our clients provide indeed makes a difference. In the past, we have customized product and service offerings for some clients and made wholesale procedural changes for others based on responses to this survey.

As a founding member of the National Association of Professional Background Screeners (www.napbs.com), we are committed to promoting ethical standards and best practices industry-wide. Key to this is gaining an understanding of the expectations of our clients. Managing expectations is crucial in the screening industry because of the prevalence of inexpensive shortcuts that can create massive liability. Asking questions is a best practices method that keeps us attuned to each client’s unique needs and allows us to more effectively address knowledge gaps.

Please don’t hesitate to take advantage of this tool that directly improves our ability to deliver value to you. At this point in time, less than 10% of our clients have completed the survey. The best way for us to deliver to you everything you need to make a sound hiring decision, is to share with us feedback on your experience.

Thank you in advance for participating and look for the survey results in the next issue of The Verifier.