Quick Takes is an original video series that reveals an insider's perspective of the latest issues in the background screening industry.
No Shortcuts is more than just a tagline or fancy marketing campaign. It is the foundation for how we operate our business. This mantra is employed at every level of our organization so that you can make informed hiring decisions.
Finding the Records You Need to Protect Your Organization
Did you know that EmployeeScreenIQ finds some type of criminal record for 28% of all candidates we screen -- more than double what is publicly reported by our competitors? It's no accident. We do this by thoroughly vetting our court researchers and blindly testing them throughout the year. We determine the most comprehensive resource for identifying records in each county nationwide (often directly at the county courthouse). And instead of just performing research at the Upper Court which usually just houses felony records, we also check the Lower Court for misdemeanors and infractions. If we find a record, we'll report it.
We also encourage our clients to couple this in-depth county research with a National Criminal Record Database search as a means to identify convictions that might have occurred in counties where the person may not have resided. Those who take advantage of this service find 20% more records than those who do not.
Providing Accurate and Current Information the First Time
One of the worst things you can do in your background screening process is to make a hiring decision based on inaccurate data. Rather than just reporting information, EmployeeScreenIQ takes the necessary steps to ensure the results are reliable. Before reporting criminal records to you, our Public Records department confirms that the information we've found actually belongs to your applicant. They also consult our 50 state compliance guide to ensure that the record is legally reportable. The same methods apply to verifying other pieces of adverse information such as conducting employment and education verifications. We're all for streamlining the process and reducing turnaround time, but it shouldn't come at the expense of a quality product. Want proof that our methods work? Only .03% of all reports produced are disputed.
Good Verification Work Demands Patience
When it comes to employment and education verifications and reference interviews, it is not our goal to make three phone calls and bail when we don't get a response. In fact, we only close 4% of all verifications due to a lack of cooperation. That means we are able to complete them 96% of the time! Our philosophy is to exhaust all reasonable efforts to successfully complete the work. Why else would you hire us?
The Candidate Experience Is Paramount
You spend a lot of time, money and effort identifying the perfect candidate(s) for each position to be filled. Your background screening provider shouldn't jeopardize your hard work by alienating your candidates. How does this apply to No Shortcuts? We ensure that the information we report is accurate and up to date and that our reports are disputed just .02% of the time. In the event that a candidate does dispute a record, we will work with them to determine the nature of the dispute, investigate and ensure a timely resolution . By law, background screening providers have 30 days to complete the process. EmployeeScreenIQ resolves 50% of all disputes within a matter of days. We owe it to our clients and their candidates to leave no stone unturned. Ironically, this is one case where an accelerated timeline is anything but a shortcut.
No Off-Shoring, No Home Based Workers
In any business, the best way to improve profitability is to cut costs. Many in our industry do so by outsourcing and offshoring key components of the process such as data processing, customer service, research, etc. and by employing home-based workers. This often leads to a lackluster or inconsistent product and diminished client experience -- not to mention losing control of your candidate's personal information. At EmployeeScreenIQ, we control the process. Team members are trained at the onset with our best practice methods and that training is reinforced throughout the year. We maintain strict control of your candidate's data. Our dedicated team of Client Relations Managers and Associates is employed at our headquarters in Cleveland, Ohio. Our client-first philosophy has led to us being named a World Class Customer Service organization in 2010, 2012 and 2013.
No Shortcuts defines who we are as an organization and in turn, helps to protect you and your employment brand. Let the folks who have defined smarter screening and intelligent hiring demonstrate why our services offer you the ROI and peace of mind you need to make the most informed hiring decision.