Employment Background Screening Is An Essential Tool for the Airline Industry
August 22, 2013
At a cruising altitude of 30,000 feet, airline passengers want to rest easy knowing that they are in good hands and will safely make it to their destination. They trust the airline they have chosen is taking all precautions to make sure that happens from the way they maintain their aircraft to the training of their employees.
As any human resource professional in the airline industry knows, employment background checks are an essential piece of this puzzle. And we all know that it’s not just the employees that are up in the air with passengers. There are mechanics (who should have an up-to-date license), the baggage handlers (do they have sticky fingers), the customer service personnel (have they exhibited violent and threatening behavior in the past) and just as importantly, the contractors, including food service vendors (they should be subjected to the same screening criteria as direct employees.)
And if your airline’s stringent background check requirements weren’t enough, you also have to consider federal screening guidelines from agencies such as Federal Aviation Administration (FAA), Department of Transportation (DOT) and Homeland Security–to name a few.
As you know, a beneficial screening program starts with a thorough criminal background check. Is your background screening program getting the most accurate results possible?
For example, did you know that EmployeeScreenIQ finds a 19% criminal hit rate among all airline personnel we screen? We achieve this by performing a county criminal background check in each county where the candidate has lived and under each name they’ve used. We then layer that search with a National Criminal Database check to incorporate any possible convictions that took place outside of the counties where the candidate has lived.
Beyond that, it’s important to evaluate each position individually in order to determine what background screening criteria is applicable. For instance, your customer service people spend their day processing financial transactions. Should you be consulting an employment credit report? You are required to conduct a PRIA check (Pilot Records Improvement Act) and a complete DOT Employment History before hiring a pilot. How about the ground personnel who drive passenger luggage to the terminal? A Motor Vehicle Check would make sense. You get the gist.
Now that we’ve covered the basics, you should be well on your way to developing a program that ensures the safety of passengers, employees and your airline alike.
With that said, I’m going to put my headphones on, keep my seat in the full upright position (because I don’t want to be the jerk that sits in some else’s lap) and enjoy the rest of my flight.