EmployeeScreenIQ Blog

We’ve just posted a guest article on EmployeeScreen University about the efficacy of resumes in today’s marketplace authored by Kevin W. Grossman, Chief Marketplace Evangelist at Fisher Vista, LLC and HRmarketer.com Check it out.

Okay, it’s not dead yet, but I want it to die.

I understand that there’s still a huge part of the career management industry keeping it alive, making it better and making it work for you, the job seeker. To all my friends in this industry, please forgive me, as I also understand it’s probably not going anywhere for years to come.

But I still want the painfully ubiquitous resume to die a horrible death.

Why? Because it’s a self-serving piece of inconsistently formatted and fudged professional drivel that really doesn’t help me hire true quality of fit. Just ask any background screening firm that does employment and education verifications. For example, EmployeeScreenIQ’s research yields a 52% discrepancy rate between what an applicant claims about their education and work experience and what they find when they verify such information.

Fifty-two percent. Sure, the resume helps me sift and sort to the short list, but a short list that’s almost half fabrication on the average. And if you as the job seeker take that risk and blatantly lie or embellish on your resume, and my background screening firm uncovers it, you are out of luck at a time of high unemployment where you really need a little luck.

Yes, embellishing the truth is fabrication. It doesn’t make it any better than an outright lie, especially if you’re telling me you’ve been programming native iPhone apps for the past six months and you really only took an online course six months ago and made one farting app, one that isn’t very good anyway because it sounds like a Yorkshire Terrier barking.

So what then do we put instead of this black magic resume full of lies and deceit?

Your professional online profile, of course. Like the one you better have completely up to date on LinkedIn, where thousands of recruiting professionals are scouring and sourcing every day. (And I’m not even talking about the majority of recruiting pros who search for online information about you across the internet and other social networks.) And by the way, much of the same advice you may get about building your resume applies to the online profile as well.

However, I get the fact that anybody can fudge an online profile just as well as they can a resume. But, there’s a peer pressure element of keeping one another honest in an online community where your professional history is available to everyone you’re connected with, many of whom you‘ve worked with or for at one time, if not currently, as well as the portion that’s available for public consumption if you so choose.

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Somebody didn’t do their homework…

A London man was able to gain employment as the Deputy CEO of a Middle Eastern bank after a headhunting firm located his fictitious resume online.  His resume claimed degrees from both Harvard and Oxford as well as long term employment at one of the world’s top financial institutions – J.P. Morgan.  The headhunters forwarded the resume to their client who promptly interviewed and hired the fraudster.  It was only after they had flown him to the Middle East to meet their wealthiest clients that they discovered his lies.

A few simple inquiries into this person’s past prior to a job offer would have saved this bank a little bit of money and a lot of embarrassment.

Fraudster conned his way to top bank job

A conman used a fake CV to trick his way into becoming the £165,000-a-year deputy chief executive of a City investment bank, a court heard.

By Paul Cheston, Courts Correspondent – London Evening Standard – 1/31/2011

Peter Gwinnell, 49, posted a résumé online which claimed he had degrees from Oxford and Harvard and had worked for JP Morgan for 20 years.

The fake was enough to convince City headhunters Connaught Partners to put him in touch with Ahli United Bank, which was looking for a new deputy chief executive, in the autumn of 2009. Gwinnell played the role of senior banker so well that after two interviews he was appointed to the job.

He worked for a month, flying out to the Middle East several times to meet wealthy clients and collecting £14,500 in salary. It was only when Ahli ran extra checks that it realised Gwinnell’s story was a lie.

In reality he was a convicted conman who had served six months in prison in the Nineties and had not attended either university, or worked at JP Morgan. Gwinnell, of Harrow, admitted a single count of fraud and was handed a 50-week prison sentence, suspended for 18 months, at Southwark crown court. Judge Geoffrey Rivlin QC spared him an immediate jail term after hearing he had already spent 12 weeks in custody on remand, and was suffering from serious depression.

The judge instead ordered Gwinnell to complete 100 hours of unpaid work, 18 months of supervision with a probation officer and to continue to undergo treatment for his depression.

He also banned him from uploading a CV onto the internet without the court’s permission. Sentencing, he told Gwinnell: “Somehow or other you managed to convince Connaught Partners that you were a suitable candidate for employment by the bank.

“This offence was deliberately planned, and it caused loss, but also no doubt much trouble and aggravation, and quite obviously embarrassment to the bank who determined that you were suitable for employment.”

The court heard that even after Gwinnell was questioned by police, he sent a fraudulent CV to a Swiss bank before withdrawing the job application.

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Bragging to your buddies about your days in the trenches doesn’t hurt anyone or anything, unless of course they find out you’re a big fat liar and your ego gets bruised.  Masquerading these lies as expertise and profiting from it, on the other hand, has a tremendously adverse effect on those supposed to benefit from your instruction – especially when those people are federal, state and local law enforcement agencies who need this knowledge in the event of an attack or disaster. 

This story can be added to our ever growing list of why you have to background check before you let someone in the front door.

Maryland Man Arrested for Allegedly Lying About Military Service

By Edmund DeMarche, FoxNews.com – 01/26/2011

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Here’s an interesting take on how a company can use terminated employee’s resume lies as a defense against claims of discrimination and, or retaliation. Check out this post by labor and employment attorney Jeffrey T. Rosenberg. The only catch seems to be that if you knew about the resume fraud after conducting an employment background check and still hired this person, the defense probably goes out the window. Then again, if you knew about it, why would you hire them?

As an employment attorney practicing in New York City, I feel obligated to clarify the negative consequences that can occur as a result of lying on a resume. Most cases concerning falsified resumes arise from situations in which an employee has been terminated for reasons other than lying on his or her resume (ex. poor work performance). After being terminated, the employee commences a lawsuit for unlawful discrimination and/or retaliation, and during discovery, the employer discovers for the first time that the employee’s resume that was submitted with the original job application had been falsified and is fraudulent.
Because the evidence of the resume fraud was first discovered after the termination had already occurred, this new information is called “after-acquired evidence,” and can be used by the employer as a defense to the claims of discrimination and/or retaliation.

In fact, in Quinby v. WestLB AG (2007), the Southern District of New York (federal court covering Manhattan) held that a plaintiff will not be entitled to certain remedies, such as reinstatement and front pay, if the employer can show that it would have terminated the employee anyway based on information that was not acquired until after she was terminated. However, the party asserting the “after-acquired evidence” defense must establish that the wrongdoing was of such severity that the employee would have been terminated on those grounds alone if the employer had known of it at the time of the termination.

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Well congratulations to me.  I just completed my Masters of Business Administration (MBA) coursework and earned a graduate degree.  Mom and Dad are as proud as they could be.  And thanks to our tuition reimbursement program at EmployeeScreenIQ, continuing education didn’t cost me a dime.  I’ll admit, it was a lot of hard work, but seeing that degree on the wall is all the validation I need to know that it was worth all the blood, sweat and tears.

Now, let’s evaluate the above when the truth is inserted in place of the lies and deception.

Well congratulations to me.  I just completed paid for my Masters of Business Administration (MBA) coursework and earned they shipped me a graduate degree.  Mom and Dad are as proud as they could be would never approve of this type of academic fraud.  And thanks to our tuition reimbursement program at EmployeeScreenIQ, continuing education didn’t cost me a dime (this part was true. I expensed the cost to my company).  I’ll admit, it was a lot of hard work finding a diploma mill, but seeing that degree on the wall is all the validation I need to know that it was worth all the blood, sweat and tears.

Let me tell you how easy it was for me to “earn” my MBA.  I found an online diploma mill and with a couple keystrokes, input my information, the degree I wanted and my area of focus.  I then paid the $150.00 fee and in just 10 days I had a very authentic-looking diploma with a raised seal and everything.  The package was sent from Portugal and included information for how I could have the degree verified.

Do you have a good practice in place to ensure that your job applicants and employees haven’t committed this same type of fraud?

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I typically don’t comment on content I read in online forums, but I saw this post on WallStreetOasis.com about a recent college grad who has accepted a position with Goldman Sachs, but must first submit to an employment background check before it’s official.  Unfortunately, he/she now realized that they inadvertently lied on their resume and is trying to decide whether to come clean prior to the background check. See below.

I’m so worried about it and haven’t been able to sleep well…

Here’s my advice.  Whether Goldman Sachs actually checks this information or not (and I’m quite certain they do) is immaterial.  This oversight on your resume is simply that until you realize it is false.  My recommendation would be to come clean and let them know the truth.  This is nothing more than a technicality and can be explained by addressing it ahead of time.  If they conduct the background check and find out otherwise, your oversight becomes a lie.  And even if that particular distinction would have no bearing on your employment prospects, the lie speaks volumes.

Just my two cents.

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Usually when we talk about fake degrees, we are referring to diploma or degree mills.  There have been many stories in the news as of late about people using academic credentials purchased by these “schools” to either land a job or obtain a higher position or pay.  In addition to the issuing the diploma or degree, many of these institutions offer to verify their “authenticity” in order to make their product seem like the real deal. 

In this story, however, the degree this individual claimed was not from a diploma mill – it was from the University of Miami.  Apparently this guy thought it would be a good idea forge a degree document from the school, photocopy it and submit it to a potential employer in order to land a $127,932/year paying position.  All it took was one phone call to the University of Miami to find out he had never attended the college.  He now faces one charge of criminal possession of a forged instrument and three charges of offering a false instrument for filing.  If convicted, he could end up serving an 11-year prison sentence.

BUSTED: Sanitation construction project manager arrested for submitting a fake degree

Myles Miller, NY City Hall Examiner – May 26, 2010

MAYBE HE SHOULD HAVE GONE TO COLLEGE.

The Department of Investigation arrested city Sanitation Department construction project manager Bernard Feraca, 57 of Bronxville, NY for using a “fake academic degree to land a high paying City job”, according to DOI Commissioner Rose Gil Hearn.

Feraca, who submitted a fake Bachelor of Science degree in Engineering from the University of Miami, was charged today with criminal possession of a forged instrument and three counts of offering a false instrument for filing. If convicted, Feraca could face 11 years in prison. Manhattan District Attorney Cyrus R. Vance Jr., has assigned ADA Peter Rienzi to prosecute this case.

Fereca, joined the Department of Sanitation in February 2010, and was assigned to the Engineering Support Services unit.

His city salary was $127,932; he has been suspended without pay.

Under a city policy the DOI conducts a thorough background check of roughly 2,000 employees annually who are promoted to management positions, earn more than $80,000 annually and deal with city contracts or  super sensitive city computer programs.

According to the criminal complaint filed in Manhattan Criminal Court a DOI “investigation found that on January 22nd, 2010, the defendant submitted to DSNY a photocopy of his purported Bachelor of Science degree in Civil Engineering.”

The investigation proved there was no record of Feraca ever being a student at the University of Miami.
On Feraca’s Facebook page he has two friends who went to the University of Miami, and lists among his likes “Big Prize Giveaways.”

This is the latest in a series of bogus diplomas and degrees from city employees. In 2007, a DOI report showed the submission of “bogus degrees” in the Fire Department. That investigation resulted in “14 disciplinary actions and improved verification procedures at the FDNY” according to the Department of Investigation.

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Did you know that EmployeeScreenIQ finds a 52% discrepancy rate between what an applicant claims about their education and work experience and what we find when we verify such information?  Check out this sage advice from John Challenger, chief executive officer of Challenger, Gray & Christmas, Inc., on resume fraud:

“As millions of Americans struggle with long-term unemployment, the temptation to stretch the truth on one’s résumé to gain a competitive advantage is becoming harder to resist. Some desperate job seekers are going so far as to establish fake references. However, the payoff may not be worth the risk, according to one employment authority.

There is very little proof that any form of résumé boosting directly results in a job interview, much less a job offer. In contrast, there are scores of examples of individuals who have been eliminated from candidacy or fired after a fraudulent résumé was uncovered.”

John offers the following advice to job seekers:

* The Short Chronological Résumé

A short chronological résumé summarizes the last 10 years of your career in reverse, briefly listing your accomplishments from the most recent to the much older.

* The Long Chronological Résumé

Use the long chronological résumé when you meet with the hiring decision maker. Its goal is to distinguish you from other contenders whose backgrounds resemble yours; therefore, focus on accomplishments, not responsibilities. This is your chance to provide a comprehensive summary of your career accomplishments.

* The Functional Résumé

A functional résumé stresses abilities such as purchasing, marketing, selling, managing or analyzing. Résumés organized by function, rather than chronology, give you an opportunity to gloss over a gap in job history or frequent job hopping. If you have many skills, this kind of résumé can market you as a sort of utility infielder who can perform well in several functions.

* Use Relevant Key Words

Increasing numbers of search firms, executive recruiters, and personnel managers initially use computer software to scan résumés for history, education, location, and so forth. Once scanned, résumés can be sorted by these key words to produce a customized list of professionals in a certain field. By including the right key words in your short chronological résumé, you can increase the chances that it will pass the screening process.

* Avoid Flash Or Gimmick

Think about the position for which you are applying. Bright florescent paper, glitter, perfume or different colored fonts seem unprofessional. Thinking outside the box is always welcome, but using gaudy tricks to catch the hiring manager’s eye will most likely irritate instead of dazzle.

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I think this chart helps to explain the explosion of and prevalence of diploma mills and other misrepresentations of academic credentials.  In 2010, those without a high school degree are nearly four times more likely to be unemployed than those with a bachelor’s degree or higher.  Those with a high school diploma, but no college experience are twice as likely to be unemployed than their counterparts with college degrees.  And even those with some college experience, but no degree are nearly 38% more likely to be unemployed.

Remember, the best way to determine the authenticity of ones’ claimed academic qualifications is to conduct an education verification as part of your employment background screening program.

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While not really news to us at this point, we’re seeing an emerging trend of job applicants with fake job references.  We highlighted this issue a few months ago, referring to organizations that will sell fake references as “Employment Mills“, the evil twin to Diploma Mills.  To review, an applicant can pay these fake references providers to confirm employment, salary, dates of employment, etc.

I found a great Q&A highlighting this problem in the Anchorage Daily News and not to be glib, but you know this problem is spreading when it is hitting all corners of the country.  A local management trainer was asked by a company who was taken to the cleaners by an employee what more they could have done to prevent the bad hire, particularly after they checked her stellar references.  See response below.

A. I’ve learned never to trust reference letters.

Some employers write honest recommendations. Others write falsely positive letters out of guilt or to stem potential problems from laid-off or terminated employees. Some conflict-averse employers take the easy road out when departing employees press for a glowing recommendation. Further, an astonishing number of applicants “borrow” company stationary and write their own letters.

If you want to hire a solid employee, you need to personally call each reference listed and then call references not provided you by the applicant. In this Internet-accessible age, you can search for a former supervisor by name even when the company has dissolved or the supervisor has left the company. While we urge our clients to conduct background checks to uncover criminal and civil legal problems and phony educational histories, background checks don’t replace personal reference calls.

After hearing your story, I did an Internet search for phony references and foundCareerExcuse.com, one of several newly birthed Internet sites offering fake work histories and references. These services provide job applicants hard-to-see-through fake references from live receptionists.

Those using CareerExcuse.com can develop a completely fake yet validated resume with prompts such as “choose your career history”; “pick your start and end date”; “get rid of” a 3-year resume gap” and “choose your salary.” According to the site, it provides “a real company with a real address and a real 800 number” with “operators standing by” to field prospective employer calls. The site’s home page claims “bankrupt companies make a great previous employer” and offers that their “management company” has “dozens of bankrupt companies …ready to provide any inquirer your desired reference information.”

How can employers defend against resume and reference fraud? — by making extensive reference checking calls and exploring all danger signals before and after hire.

For example, your applicant badmouthed her most recent employer and then asked you not to contact him. By complying, you missed the other side of the story. Was it only bad luck that your applicant worked for three companies that bankrupted? Did she potentially speed these companies on their downward spiral with costs from a business manager who used antiquated work methods and piled up a fat overtime expense? And if you make a mistake — admit it.

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