Delivering Compassionate Care: National Hospice Network Ensures Mission With Help from EmployeeScreenIQ
November 22, 2011
With more than 1,500 annual background checks that span all 50 states and cover candidates in 14 U.S. office locations, Hospice Compassus needed a quality provider that understood the complicated needs of a company that cares for people in their last stages of life.
Opened in 1979, Hospice Compassus is a family of community-based hospices backed by a vast nationwide network. The company prides itself on a common culture based on three core values: compassion, integrity, and excellence, all of which factor into the hiring process.
In addition to hiring caregiver staff, the company brings in hundreds of volunteers nationwide annually who each must pass stringent background checks based on guidelines that differ from state to state. Recruiter Michele Hinton was not only seeking a provider that could manage their complicated employment screening program, but one that also exemplified the Hospice culture of strong values, reliable service and accountability.
“With companies I have worked with in the past, we had trouble understanding the background check reports,” Hinton explained. “If there was a criminal record, we didn’t know what that meant, or what was wrong. Customer service was a real problem.”
The problem, she explained, was that it would be difficult to know when an employee or volunteer could start work. When there was a delay, she would not know about it, or would not understand the nature of the delay.
Looking for a better solution, Hospice Compassus brought in EmployeeScreenIQ to manage their background screening program in 2010.
“I have worked with several different background screening providers, and this is by far the best experience,” says Hinton. She notes that background checks are completed in a timely fashion and the process is always handled professionally. “Because EmployeeScreenIQ always lets me know how each background check is progressing, I can get that information right back to our teams all over the country and they can update new
hires on when they will be starting.”
The improvements were startling, immediate, and deeply appreciated, she adds. Thanks to the EmployeeScreenIQ team, Hinton now understands which counties throughout the U.S. may cause delays, or what records are legally reportable and which are not. Delays are usually due to searches that can only be performed by court clerks in specific areas or those with archaic research methods. So for instance, if a candidate has lived in several states, Hinton knows that the check may be delayed for several days as opposed to the normal two- to three-day turnaround time. She can then communicate with the hiring manager so that everyone understands when to expect results.