Case Study: Top Commercial Airline Flies High With EmployeeScreenIQ

Nick Fishman

We just published a great study about our relationship with Continental Airlines. Check out the preview below.

When Continental Airlines was faced with a two-week downtime on employment background checks with a previous vendor, the pressure was on Darby James, human resources director of then Continental, now United Continental Holdings Inc., to solve the problem. Enter EmployeeScreenIQ.

“It started out as an interim solution. We just could not go two weeks without this essential hiring tool,” explained James. Immediately, the difference between EmployeeScreenIQ and the previous vendors she had utilized began to show. The short-term solution led to a permanent assignment which has lasted for nearly seven years.

Background checks for pilots, flight attendants and other airline personnel became even more crucial in the years that followed the terrorist attacks of September 11, 2001. Continental Airlines had been working with several other vendors that were not providing acceptable levels of quality, accuracy and speed.

“We went through a lot of other vendors. We had to kiss quite a few frogs before we found EmployeeScreenIQ,” says James. “You get really tired of the process of finding a new vendor. You don’t want to remarry every few years. It is nice to have a high quality company that delivers excellent results.”

For the merged United Continental Holdings, a company with more than 80,000 employees and many relationships with contracted business partners, screening is a critical component of doing business. The company screens not only employees, but also employees of contractors who will be doing business with them.

“We felt with EmployeeScreenIQ that it was a partnership, that they truly want us to be successful at what we do. I noticed a difference immediately in turnaround time and in the depth of the screening results,” says James.

EmployeeScreenIQ researchers provided high standards for accuracy and depth of information. In fact, the company is only one of a few that are accredited. Other highlights included on-time delivery, reliability, customer service that redefines the vendor-client relationship, and a keen eye on statistics that ensure the checks are delivering intended results.

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Nick Fishman
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Nick Fishman

Nick Fishman is the co-founder of EmployeeScreenIQ, a leading, global employment background screening provider, and serves as the company’s executive vice president and chief marketing officer. He pioneered the creation of EmployeeScreen University, the #1 educational resource on employment background checks for human resources, security and risk management professionals. A recognized industry expert, Nick is a frequent author, presenter and contributor to the news media. Nick is also a licensed private investigator in the states of Ohio and Texas.
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  • Jackie Kohn

    Nick that is a wonderful letter! Congratulations to the team at EmployeeScreenIQ!