Burritos and Background Checks
September 3, 2015
Last week I ordered a burrito from a mobile app before I left the office for lunch. It was simple, easy and fast. I was anxious to see if the app would deliver on the promise of speedy pick-up. No more waiting in that line that snakes through the dining area for me! I walked in and strolled right up to the register completely bypassing that huge line. Who wants to wait in that? I have things to do, right? All told I waited maybe seven minutes for my order by app instead of the usual 25 minutes waiting in that line of hungry burrito lovers, who all have checked their Facebook statuses and Twitter feeds more than any human should in a 25 minute time frame. What an improved customer experience all thanks to technology! When I got back to the office and unpacked my personalized Mexican culinary delight, I found that the sour cream was missing and there was a complete lack of guacamole. Ugh! Mobile technology why have you forsaken me!? After a quick check of my order I realized that human error on the execution side was the culprit. Instead of trudging back to the restaurant I decided to forge ahead and eat my lunch. Even if it wasn’t exactly the way I wanted it.
Later that day, I found myself telling a co-worker about my experience and it struck me. Technology, more often than not, only improves the efficiency of a process and not the quality of the end product. I should have known this because we deal with this every day at EmployeeScreenIQ. The background check marketplace is loaded with providers that tout technological wonders that make their background checks budget conscious (cheap) and comprehensive. But we know that these are just claims and marketing fluff. Who would want to claim that the cost their background checks might induce cardiac arrest? Does any vendor promote a less-than comprehensive service?
EmployeeScreenIQ is a background check company. We’re not a technology company. However, we do use technology in any way that can improve our efficiency in delivering the best reports the industry offers. In our view of the world, the quality of the report comes before price and turn-around-time. Why spend the money on a background check program if your organization isn’t going to get all of the information to make that critical hiring decision? We’ve seen time and time again organizations that implement cost-first background check programs that lose all cost advantage as soon as one bad hire is made based on missing or incomplete information on a report. “You get what you pay for” has never been truer. What’s even harder to calculate for those organizations is the amount of risk that the organization, employees or customers are exposed to if the wrong person is selected for a position. Suddenly those cheap background checks that use all the latest, proprietary, cutting edge technology seem like fresh guacamole from yesterday’s lunch rush that sells for half-off the following day. It’s cheap, but risky.
EmployeeScreenIQ is passionate that the mechanics behind our background checks lead to better reports. That starts with competent, qualified personnel based at our home office in Cleveland, Ohio. We know background checks. We use technology to make the process as efficient as possible without taking shortcuts on accuracy. Technology applied to bad search mechanics only enhances an organizations ability to make an uninformed decision more quickly. The process we use for conducting searches has been honed over our 17 years in the business and yields the industry’s highest hit rate with an incredible amount of accuracy. EmployeeScreenIQ probably won’t be the cheapest and we won’t promise the fastest turn-around-time. We are comfortable with that because we know accuracy drives the hiring decision. In short, we won’t sacrifice the quality of your burrito just so we can advertise our app.
If your organization is in the process of evaluating background check providers, be wary of the technology company that “does” background checks. Understanding the mechanics behind the search is critically important to any evaluation. That understanding starts with asking questions about how often databases are used and how records are validated. It also means understanding what shortcuts maybe taken to deliver on really fast turn-around-time.
For a more thorough understanding of the questions you need to be asking potential vendors check out our article, “HR’s Guide to Effective Evaluation of Background Screening Providers”.