Quick Takes is an original video series that reveals an insider's perspective of the latest issues in the background screening industry.

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FAQs

Is your company accredited by NAPBS? If so, when was the accreditation achieved?
Yes, EmployeeScreenIQ is accredited by the National Association of Professional Background Screeners (NAPBS) and achieved this distinction in the Fall of 2010. Only 2% of all screening companies are accredited by NAPBS and we’re proud to have this prestigious credential. NAPBS accreditation and validates our commitment to compliance, quality and reliability with and our adherence to the highest industry standards.

To become accredited, background screening firms must pass a rigorous desk audit (review of all the background screening firm’s procedures and policies) and an onsite audit conducted by an independent auditor. Critical areas of accreditation include:

  • Legal Compliance
  • Consumer Protection
  • Information Technology
  • Organizational Integrity and Ethics
  • Ability to Train and Educate Clients
  • Accuracy and Depth of Products

Accreditation ensures our company processes and procedures are compliant with industry best practices and we take proper precautions to protect confidential applicant data from loss or misuse.

Are databases used in criminal record searches? If so, how are they used?
EmployeeScreenIQ offers database searches as a complement to a thorough county criminal history search. We encourage our clients to add this service as a means to identify convictions that might have occurred in counties where the person may not have resided. Those who take advantage of our database services find 19% more records than those who do not. Please note that our Public Records Department reviews each criminal record before it is reported to the client. All such records are validated by county research for Fair Credit Reporting Act (FCRA) compliance.

How do I submit my candidate’s information for processing?
Users may order background checks from EmployeeScreenIQ utilizing the following methods:

  • On-Line Ordering via MyEmployeeScreen™
  • Integration with Talent Management Systems
  • Batch Orders via CSV or XLS Data Merge
  • FTP Upload
  • Candidate Self-Service™ Portal

How long does it take you to complete a background check?EmployeeScreenIQ consistently delivers the highest quality background screening services with the industry’s best turnaround times without cutting corners for our clients. Because of our industry best practices, client relations management training and efficient screening workflow processes, you can be assured that your critical hiring decisions will be made on average in 60 hours (less than 3 days) or less, excluding weekends and holidays.

For any background report that is not complete within three business days, we will reach out to you personally on the fourth business day and let you know what exactly is outstanding, why, and when we expect it to be completed. We are able to offer this level of customer service precisely because we maintain industry leading turnaround times on the vast majority of the screening services we provide.

Is your company Safe Harbor certified?
EmployeeScreenIQ is Safe Harbor certified with the U.S. Department of Commerce; we protect confidential information across international borders. This certification program aims to align data privacy practices in trading between the U.S. and the privacy controls of the European Directive on the protection of personal data. All searches are performed in accordance with the European Union and Global Information Exchange privacy rights and all personal identifiable information (PII) is encrypted as it is transmitted as well as stored on our secure servers within the United States.

Does your company have a compliance department?
EmployeeScreenIQ has an in-house Compliance Department that is managed by our Vice President of Compliance and General Counsel, Angela Bosworth.  Angela has over twenty years of experience as a licensed attorney and over ten years in the background screening industry.  Her extensive experience includes expertise in employment law, governmental affairs, compliance best practices, and policy initiatives.  She is actively involved in the National Association of Professional Background Screeners (NAPBS), the Society for Human Resource Management (SHRM), a member of ASIS, and is a member of the Ohio State and Columbus Bar Associations.

Angela is responsible for leading corporate compliance initiatives that position the organization and our clients for future growth and continued success. Angela is also responsible for developing and improving existing compliance programs that benefit our clients and foster an innovative mindset in the constant pursuit of achieving results.

How do you handle additional names or aliases?  Is there an additional charge for researching that information?
Checking additional names is important because nearly all courts file their records based on the person’s name at the time the offense occurred.  We use the Social Security Number Trace to select alias names, processing each name through a 13-step checklist.  The checklist reflects EmployeeScreenIQ’s intent to find each and every criminal record for our clients.  For example, if a client orders a background check for J. William Kennedy, our Applicant Processing team will investigate what “J” stands for. This is an important step, because absent of this information, the criminal record search could be flawed from the start. If a client orders a background check under the name Mark William Johnson but the SSN Trace directs us to also run William Mark Johnson, we will.  We know through extensive research, serious records are missed by not adhering to our guidelines.  County criminal searches are charged on a per name/per county basis.

What types of management reports do you offer?
EmployeeScreenIQ can provide you a number of standard reports on a monthly basis.  Examples of standardized reports include hit ratio, hit ratio by position, cost of background check per applicant, and turnaround time.  As your requirements evolve, so too might your requests for various data.  Therefore, we also have the flexibility to create customized reports needed to assess and analyze a particular screening program or subset thereof. In either case, we do not charge for these reports.  You will also have the option to request reports to be posted through your My EmployeeScreenaccount or sent via email and are usually available within hours.

What does the physical inspection consist of?
Credit bureau guidelines mandate that Consumer Reporting Agencies conduct a 3rd party physical inspection of all client locations that will view results.  The purpose of the inspection is to ensure that reasonable security measures are being taken to safeguard the information in the reports, i.e. locked file cabinets and password protected computers.

We contract these inspections through Global Compliance Services (GCS) once you have completed our User Agreement. GCS will contact you to schedule the inspection for a time that is is convenient for.  The inspection typically takes 10-15 minutes.

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NAPBSEmployeescreenIQ is a founding member of the NAPBS and has earned distinction of an NAPBS Accredited organization based on our proven record and demonstration of excellence, quality and service.

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