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FAQs

Who should utilize this service?
Every business can benefit by managing risk through employment screening. Our clients represent a wide variety of industries and range in size from small proprietorships to multi-million dollar corporations. Hiring someone into your organization poses inherent risk by exposing you and all of your customers to someone who may not have been honest when you hired them.

How do I know the results are accurate?
Results are reviewed internally by several team members before they are reported to our clients. EmployeeScreenIQ follows strict protocol before reporting potentially adverse information to our clients.

How do I conduct a search?
Once you sign the EmployeeScreenIQ user agreement and undergo the site inspection of your commercial business location, you are able to conduct searches. Any search requested must have a signed release from the person being checked. Searches can be ordered through our web ordering system, by fax or through XML data transmission.

How long does it take to get reports?
In most cases results will be returned in 24-72 hours. In some cases a county may have delayed results and can take a little longer. When delays occur, our EmployeeScreenIQ client relations team will notify you with the reason and when we expect it will be finished.

How is EmployeeScreenIQ qualified to do this?
EmployeeScreenIQ. is a federally regulated Consumer Reporting Agency (CRA) as defined by the Fair Credit Reporting Act (FCRA) for the purpose of providing pre-employment screening information in accordance with all applicable guidelines, confidentiality and mandates as stipulated within applicable statutes. EmployeeScreenIQ is in compliance with all Individual Reference Services Group principles and procedures.

How up-to-date is the information I will receive from you?
Our results are gathered directly from the source, at the time of request. EmployeeScreenIQ provides the most current up-to-date information available. EmployeeScreenIQ does not maintain a database of static information. Going to the primary source every time ensures you receive the most accurate and reliable information possible. Every time.

Are there any costs involved in joining your services?
All Consumer Reporting Agencies are required by the industry to conduct a site inspection of the commercial business address of all new client locations where Consumer Reports will be sent. There is a cost to EmployeeScreenIQ for this inspection and for small-volume accounts we must pass it along. After the initial account setup you are only charged for the searches you conduct and in many cases will receive volume discounts. If your volume level qualifies for a discount we can usually absorb the cost of the site inspection as well.

If I am looking for a search not listed on your website, can you help me?
EmployeeScreenIQ is always adding additional services. If you request something related to employment screening that we can't help you with, we will try to refer you to someone who can.

Are there any special forms required before I order a background check?
A signed release that has been approved by your legal counsel is needed before you order a background check. A handful of states still require a special release before providing Motor Vehicle Record information. If you request any international services, our Client Relations team will provide you with the paperwork needed to obtain the appropriate information. All of these releases can be found on our website under "Downloads". Several states require special releases for Worker's Compensation Reports. These are not available electronically but EmployeeScreenIQ will fax them to you upon request.

What services do I need?
There is no "one size fits all" approach to employment screening. EmployeeScreenIQ is happy to consult with you, your staff, and your legal counsel to create the right screening program for your organization.

Why are some services available in some states but not others?
Each state makes its own choices regarding the information they consider "public." For example, some states choose not to provide a "repository" for the purposes of accessing information for employment services.

Can't I just do a Google search instead?
Unfortunately, while some information is available online, that is not the same as finding all information online. Most criminal records are not electronically available through a free public website. There are many other services we, provide, such as driver's histories education and employment verifications, which is not online and is available only with signed consent.

Why do you recommend several criminal record searches?
There is no single source of information that contains all criminal record information. Thus, we recommend clients take advantage of several different sources to find criminal records, increase their quality of hire and reduce their legal risk.

You use terms such as "Consumer Report" and "The Fair Credit Reporting Act". What does this mean?
EmployeeScreenIQ is a Consumer Reporting Agency, as defined by the FCRA. Under FCRA terminology, any information we provide to our clients for pre-employment screening purposes is referred to as a consumer report, regardless of the actual screening services performed. Pre-Employment Credit Reports are only provided if specifically asked for by a client.

What information is required for an accurate Criminal Search?
A full name, Social Security Number & Date of Birth is imperative for an accurate search of criminal public records. Most county courts in the United States file criminal records by Name and Date of Birth. Some courts also allow us to search by Social Security Number. If any of the above information is not transmitted to us correctly, records may not be found.