More Than a Background Screening Company: EmployeeScreenIQ's Story
No Shortcuts. Smarter Screening. Intelligent Hiring.
You’re reading this not only because you want to learn more about EmployeeScreenIQ as a company, but because you want to know our story and the people behind the product. First and foremost, we are a global employment background screening company, striving to deliver accurate and comprehensive background check and substance abuse screening results to our clients, so that they can make smarter hiring decisions. The core of our business focuses on the following values:
Integrity We demonstrate the utmost integrity through our actions and honor the trust our clients place in us.
Passion We have a deep passion for our work and are committed to a fun, enthusiastic workplace.
Service We constantly strive to create the best possible experience for our clients and their applicants.
Respect We demonstrate compassion and respect in the way we treat our community, fellow employees, clients and their applicants.
In total, these values allow us to make a difference in the lives of our fellow employees, our clients, their employees and the communities we all serve.
Let’s rewind to July 1999, when it all began. EmployeeScreenIQ (Background Information Services at the time) president & COO, Jason Morris saw the opportunity to develop an employment background screening company based on best practices and compliance in the industry. Because Jason grew up working with his family’s security and investigations business, he had the expertise—but he needed partners to help with the organizational development side.
Enter Les and Nick Fishman, soon-to-be EmployeeScreenIQ partners. Les brought his expertise as an owner/operator of both commercial and freight aviation businesses and as a managing partner in a CPA firm. Nick carried a background as an executive in the marketing industry.
Just two years later, we found ourselves with several reputable clients and a great staff. Then September 11, 2001 changed the world—and our industry—forever. With a heightened sense of awareness regarding security in the workplace, including risk-management, workplace violence, and internal theft, the perspective was no longer should we be conducting background checks? The question became, who should be conducting our background checks?
Because best practices were important, EmployeeScreenIQ assisted in the launch of the National Association of Professional Background Screeners (NAPBS) in 2003, an association dedicated to promoting best practices and compliance amongst Consumer Reporting Agencies. EmployeeScreenIQ was a seed money contributor to the association and Morris was elected to the first Board of Directors, which he served with until 2009. He also served as co-chairman of the board in 2004 and 2005.
EmployeeScreenIQ continued to raise our company profile through thought leadership, media engagement, and other brand-building exercises. Along with this came our No Shortcuts philosophy, which in sum provides the most comprehensive, accurate, and compliant background screening results in the industry. And with continued growth came the realization that we had begun paving our own path in an industry that desperately needed innovation. Since we had grown as a company, the generic name, Background Information Services no longer conveyed the company we had become. It was time to set the company apart with a new name—EmployeeScreenIQ.
With a new brand came the opportunity to educate and serve the marketplace like never before. Over the years we’ve developed and added resources like our IQ Blog, webinars, videos, white papers, expert articles, and case studies to educate employers on best practices in employment background checks.
Today, EmployeeScreenIQ has over 3,000 clients and is amongst the most recognized brands in employment background screening. With our committed workforce, EmployeeScreenIQ continues to bring innovation and growth to the industry.
The EmployeeScreenIQ Difference
In an ever-growing industry, how can we meet your needs better than anyone else? It’s simple—we don’t take shortcuts. Our “no shortcuts” philosophy on background screening focuses on delivering the most comprehensive, accurate, and compliant results in the industry.
Our No Shortcuts philosophy is simple. It means we’re dedicated to:
Giving You the Information to Protect Your Organization
Above all, we are committed to conducting a comprehensive criminal background check. Because of this we find an average criminal hit rate of 21% on all candidates we screen. We do this by thoroughly vetting our court researchers and conducting audits throughout the year. We determine the most comprehensive resource for identifying records in each county nationwide (often directly at the county courthouse).
We also encourage our clients to couple this in-depth county research with a National Criminal Record Database search as a means to identify convictions that might have occurred in counties where the person may not have resided.
Providing You with Accurate Information from the Beginning
You wouldn’t want to make a hiring decision based on inaccurate data—plain and simple. Rather than just reporting any information we find, we take the necessary steps to ensure results are reliable. Before reporting criminal records to you, our public records department confirms that the information we’ve found actually belongs to your applicant.
The same method applies to verifying other pieces of information including employment and education verifications. We’re onboard with streamlining the process and reducing turnaround time, but it shouldn’t come at the expense of a quality product.
Exhausting all Efforts to Deliver the Verification
When it comes to resume verifications, it is not our goal to make three phone calls and bail if we don’t receive a response. Our aim is to exhaust all reasonable efforts to successfully provide information to our valued clients. In fact, we only close 4% of all verifications due to a lack of cooperation. That means we are able to provide verified information to our clients 96% of the time.
Upholding the Candidate Experience
You spend a lot of time, resources, and effort to identify the perfect candidates for your organization. We know you wouldn’t want to jeopardize your hard work with a negative candidate experience due to your background screening process. We ensure that the information reported is accurate and up-to-date.
In the event that a candidate does dispute a record, we work with them to determine the nature of the dispute, investigate, and ensure a timely resolution. By law, background screening providers have 30 days to complete the process. EmployeeScreenIQ resolves 50% of all disputes within a matter of days. Because we don’t take shortcuts in our background screening process, this ensures that candidates dispute information only .01% of the time.
Delivering a More Valuable Product without Off-Shoring
In any business, the best way to improve profitability is to reduce costs. In background screening, this might be done by offshoring crucial components of the process such as data processing, customer service, research, and employing home-based workers. While this might be less expensive, this can lead to an inconsistent product and a diminished client experience — not to mention losing track of your candidate’s personal information.
At EmployeeScreenIQ, we control the process. Team members are trained from inception with our best practice screening methods. Because all employees, including our client relations team are employed on site in our Cleveland, Ohio office, we maintain strict control of your candidate’s data. Our client-first philosophy has even led us to the honor of being a World Class Customer Service organization over the years.
When it comes to our clients, our main priority is to help them improve their day-to-day business by making smarter hiring decisions with the information we provide. EmployeeScreenIQ serves an impressive roster of client/partners worldwide encompassing all industry segments. These clients range from Fortune 100 organizations screening several thousand people per month to small businesses with occasional screening needs. We know that no two clients are exactly alike, which is why we don’t sell a “one-size-fits-all” package.
Your background screening program is customized to your needs. It might seem like a crazy concept, but we don’t believe in locking in clients with a contract or automatically adding services you don’t even need. But don’t just take our word for it, hear what our clients say.